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Douglass Wood's avatar

Tom, I can only speculate, but these SSA changes are now another level of security to reduce fraud and scamming we see in society today. As a 64 year old, I fully embrace these changes, my generation grew up with the PC, so the interface is straight forward and the information I can access online is plentiful. I would avoid an office visit at all costs! Not so much for my 89 year old mother, but my siblings and I can manage her affairs on her behalf, again online. All the best and Go Sparty!!!

Mary Anne Ryan's avatar

Throughout the years I have often wondered why people make business decisions that impact the customer without considering the consequences to that customer. It’s puzzling to me.

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